The Importance of Alternative Ways of Communication
Nowadays pretty much everyone can do a startup and provide a service or product through the internet. All you need is time, a problem to solve & opportunity, even money became optional with Crowdfunding.
Companies invest their resources on getting you to convert into a sale; from improving the conversion funnel, to the general appearance of the product. But they don’t put enough effort on Customer Service.
Many Companies disregard Customer Support as a duty that everyone has to do for a bit, and that no one likes doing. Most of the times, they just setup a simple Email Form, others they just add some awkward text asking to email some support email.
All of that sounds great at first, but once you reach your 10th sale, you should invest more time and resources on Customer Support, and not just one… as many as you can.
In this age of technology, many companies think that having a...
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